General Returns/Change of Mind Purchases
We feel so confident you will be delighted with what you buy from us that we offer all our customers a money back guarantee. When you receive your order, if your purchase from Peanut Gallery is not what you expected, you have the option of returning the toys to us for a full refund of the product price(EXCLUDING KIDKRAFT PRODUCTS) subject to the following conditions:
• Refunds for change of mind purchases are for the product price only, not the amount paid for postage.
• The cost of the return postage is at the customer's expense.
• The items must be returned in their entirety and in original condition within 14 days of receipt.
• This offer excludes reduced to clear items and all Kidkraft products.
Faulty or Damaged Products
If for any reason your purchase arrives to you in less than perfect condition, we are happy to offer a refund or replacement and we will cover the cost of the return postage (please contact us for a reply paid address). The items ordered must be returned in original condition within 14 days of receipt. Please contact us via phone or email to report any damaged or faulty products:
Phone: 0407 319 997
Please allow 1 – 2 weeks for your return and refund request to be processed.
Refunds will only be issued to the credit card that was originally charged.